At KSS Enterprises, our commitment to you goes beyond the purchase of your product. If for some reason you are not satisfied with your product and our stated return policy does not apply to your situation, please contact us at (269) 349-6637. We are happy to work with customers on a case-by-case basis to determine an appropriate course of action.
For your convenience, orders may be placed by phone, fax, and email or through our Customer Service Remote (On-Line Order Entry.)
A 12:00 p.m. cut off time for order placement is applicable on orders scheduled for next day delivery.
All orders less than $250.00 will be assessed a $10.00 handling charge.
Orders picked up by customers are excluded.
A Return Goods Authorization (RGA) number must be obtained prior to the return of any product. This number must be visible on the package before KSS Enterprises will credit a return. Please obtain an RGA by calling your Account Coordinator, Sales Consultant or the phone number of the location nearest you.
No credit will be extended for any quantity greater than the amount purchased.
All COVID-19 related items such as masks, face shields, thermometers, hand sanitizer and more are non-returnable. For full policy please click here.
We are pleased to order any product for you that we do not stock, however, full case quantities must be ordered, and all Special Orders are non-returnable and non-refundable.
No returns will be accepted after 60 days from invoice date. Claims for damaged product must be reported to KSS within 48 hours after delivery.
All returns are subject to review before credit is issued. A re-stock fee, including freight, may apply.
*Subject to approval
Terms are Net 30 Days – Late Fee 1-1/2% per month.
There will be a $25.00 service charge for all returned checks.
Applicant agrees to pay the total amount due on each invoice from KSS Enterprises in accordance with the payment terms thereon, unless otherwise agreed in writing. If not paid when due, Applicant agrees to pay a service charge of 18% per annum (1 ½% per month) or the highest rate allowed by law.
Applicant agrees to pay all costs and expenses of collection, whether or not suit is filed, including reasonable attorney fees, incurred by KSS Enterprises in litigation, appeals, bankruptcy proceedings, or otherwise.
Applicant and KSS Enterprises agree that any disputes between the parties arising out of their business relationship shall be resolved by the appropriate state district, state circuit, or federal court located in the city of Kalamazoo, Michigan and that said venue(s) shall be exclusive venue(s) to resolve such disputes.
Until we receive a certificate of exemption form, all customers will be considered taxable.