Kalamazoo - Corporate
Kalamazoo - Corporate
Grand Rapids
Plymouth
Jackson
Petoskey
South Bend
269.349.6637 M, T, TH, F 8am - 5pm / W 7:30am - 5:30pm 5053 Sports Drive, Kalamazoo, MI 49009
616.455.5090 Mon - Fri 8:00am - 5:00pm 410 44th St SW, Suite A, Grand Rapids, MI 49548
734.453.1111 Mon - Fri 8:00am - 5:00pm 46001 5 Mile Rd, Plymouth, MI 48170
517.784.7891 Mon - Fri 8:00am - 5:00pm 132 W Pearl St, Jackson, MI 49201
231.347.6865 Mon - Fri 8:00am - 5:00pm 2861 US 31 North, Alanson, MI 49706
574.233.7535 Mon - Fri 8:00am - 5:00pm 208 E Sample St, South Bend, IN 46601
Cleaning Supplies
And Equipment
Showrooms
Open to the Public!
Training
We're Here to Help!
Request A Quote!

Frequently Asked Questions

Company Related

Q: Are you open to the public?

Yes, we are open to both commercial and residential customers! Please feel free to stop into a showroom near you. You can also give us a call for more information about our product offerings or service.

Q: What happens if I need assistance after your regular 8 a.m. - 5 p.m. hours?

KSS Enterprises has a 24/7 phone number for service and product emergencies. Please call 269.349.6637 and we will assist you with your urgent requests.

Q: What is your return policy?

We want you to be completely satisfied with your purchases. Please contact your sales representative or any of our branches for more information about our return policies.

Q: Do you rent equipment?

From auto-scrubbers to floor machines and carpet extractors, we rent the equipment you need to help get your project done properly. We have a full rental fleet at our corporate location in Kalamazoo. Contact any of our branches for more information and pricing.

Q: What are your delivery policies?

We have our own delivery fleet on the road five days a week to get you your products in a timely manner. We offer free local delivery with a $125 minimum order. To find out when we deliver in your area please contact any of our branches.

Q: Where is your corporate office?

Our corporate office is located in Kalamazoo, MI. The address is 5053 Sports Dr, Kalamazoo, MI 49009. The phone number is 269.349.6637 and the fax number is 269.349.6699.

Q: Do you offer shipping?

We offer shipping services through UPS. With UPS we are able to ship nationally. We offer free local delivery for purchases over $125. UPS shipping may be charged to the customer.

Q: Do you sell parts for my equipment?

Our service department stocks a wide selection of parts for cleaning equipment from the top national brands. Contact our service department at 269.349.6637 for more information!

Do you have a service department?

Our service department is located in Kalamazoo, MI. For large equipment, or for service on multiple pieces of equipment, our service technicians are able to complete on-site repairs. We also offer preventative maintenance (PM) plans, to help keep your equipment in working condition.

Product Related

Q: What is the difference between salt and ice melt?

Salt lowers the freezing point of water. Small amounts of salt partially melt the ice forming a brine (solution of salt and water). The solution flows under the ice and breaks the bond between the ice and pavement. Rock salt works down to 5°F and helps provide instant traction on snow on ice. Ice melt, typically, is a blend of sodium chloride, magnesium chloride pellets, and calcium chloride pellets. Ice melt is the best performing for fast melting and long lasting action. It melts to -15°F.

Q: How can I remove stains on my floor or carpet from ice melt and salt?

We sell two great products remove residue from your floors and carpet. KSS Film Free, item #KSSFILGL, is purchased by the gallon and can be used in a mop bucket, autoscrubber, or carpet extractor. Our other product, Hillyard Neutralizer can be purchased by the quart or gallon, quart item #114400 and gallon item #114300. Contact a KSS representative today for more information.

Q: How can I get rid of odors?

The first step is to determine the source of the odors. We offer various products that help remove bacteria, which often cause odors. Hillyard’s Liquid Enzyme uses live enzymes to find and kill bacteria. Liquid Enzyme is even offered in a variety of fragrances. We also offer many different air fragrance systems as well. Contact a KSS representative today for more information.

Q: What are the benefits of chemical dilution systems?

Chemical dilution systems offer many benefits. These systems use chemicals that are highly concentrated that can be diluted to very small proportions. These systems also dilute the chemicals upon dispensing which removes human error. Since the concentrated chemicals are never exposed, the worker safety is also much higher. Other advantages include: Fewer Spills, Reduced Waste, Less Storage Space, Better Cleaning Results.

Q: What is the difference between Back Pack, and Upright Vacuums?

The type machine you need will be determined by the type and amount of carpeting on your site. Another key factor will be degree of obstruction. In other words, how much “stuff” is in the building you are trying to clean.

Upright vacuums are used for carpeted floors. Most are not effective in edging, cleaning air vents and other difficult to reach areas which may require the cleaner to use a canister or tank vac of such tasks. According to ISSA Cleaning Times Standards they are the most inefficient units even when maintained properly and can actually contribute to dust issues in a given space. They are a cheap vacuum cleaner to buy and an expensive unit to own over any period of time if you are cleaning large areas.

Backpack vacuums, as their name implies, are a special kind of canister vacuum designed so the tank can be worn on the operator’s back. Backpack vacuums, as their name implies, are a special kind of canister vacuum designed so the tank can be worn on the operator’s back. The chief advantage of this arrangement is increased productivity with ISSA claiming that a quality back pack operator can cover up to 5 times as much area as a typical upright unit. In addition, they can be a flexible tool for edging, dusting, cleaning vents, blinds and other areas in a well thought out schedule. Although they oftentimes cost 2 – 4 times as much as a basic upright vacuum cleaner, they tend to pay for themselves in reduced labor for accomplishing the same area. They also are less expensive to operate since they do not have belts or beater bars that have to be serviced/ replaced on most upright units.

Q: What are the benefits of using microfiber?

Enhances cleaning power : Microfiber cleans more effectively, reaching into surface pores and crevices, where cotton mop materials are too large for deep cleaning.

Contributes to reducing water and chemical usage microfiber mops use about 10-20 times less liquid than standard cotton mops, helping reduce procurement costs. Very few microfiber applications require the use of chemicals.

Helps increase productivity: The effort of dipping and wringing a conventional mop is eliminated. As long as the used microfiber mop head is not put back in the cleaning solution, the user does not have to change the solution between tasks.

Assists in reducing cross-contamination: Healthcare facilities have been quick to embrace microfiber cleaning. In an effort to reduce cross contamination risk between patient rooms, some state laws require that maintenance personnel change out the mop and/or cleaning solution after every room. Using microfiber flat mops helps the facility comply with these requirements.

Can reduce the risk of worker injury: Microfiber mops weigh significantly less than conventional wet cotton loop mops, making them more ergonomic and easier to use.